Our business is based on reviews, please leave a google review!Leave Us A Google Review

My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Articles:

Hey, petunia. It's 2020!

Hey, petunia. It's 2020!

This little petunia sprouted this spring by the front door between our blacktop and the building. Las year we had a pot of black petunias by the door and a seed must have fallen into the crack. Along comes the rain and sun, germination, growth and blooming occur and we have a lone flower by the door. No one told this little petunia that spring 2020 was going to be unpredictable and not the year we expected or wanted. The petunia seed just dealt with the landscape in which it landed and did its job. We appreciate the dash of color and natural beauty every morning when we walk in. We feel the same way right now. Changes and unpredictability have been the hallmarks of our summer so far. What hasn't changed is the need to create a comfortable environment for our customers. We sanitize and utilize our space to create social distancing. We're in the process of creating an 'outdoor social distancing space' for those that would be more comfortable ou ... read more

Categories:

auto repair

The Spring That Wasn't

The Spring That Wasn't

The Spring That Wasn't Does anyone else feel like we just skipped over Spring 2020? No Spring break. No vacations, graduations, or family reunions. It was odd in the automotive repair world as we usually are busy with vehicle inspections for long trips and checking air conditioning systems for the upcoming warmer weather. None of these things were necessary. The A/C system didn't really matter because most vehicles weren't leaving their driveway, no matter the weather. You know what wasn't canceled? Time with family and the opportunity to get to the things on your 'home repair' list that you had put off until life slowed down. And then it did. Not by our choice, but it all came to a standstill for many people. With the many challenges that these times brought, they also brought some clarity to the things that were important.  Spring still showed up and the weather seemed to be similar to everything in 2020 so far. Unpredictable ... read more

Categories:

auto repair

The blog is back!

The blog is back!

Hi and welcome to my blog! I took a bit of a sabbatical that went a little longer than planned. Anyway, I’m glad you’re here! A little bit about me. I’m married to Jeff, one of the owners of Arie Nol Auto Center. Jeff has been here since 1976 when his dad, Arie Nol, started the business. I came on board in 2000 when Jeff purchased the business from his family. I have to admit up front that I don’t love cars but I do love business and people. I do have a lot of car knowledge because I work with an amazing team that I continually learn from. While this is a blog for an automotive repair facility, it is not necessarily an ‘automotive blog’. What type of content can you expect? It depends. Some weeks, it will have information about what is happening at Arie Nol Auto Center (referred to internally as The ANAC), issues we’ve seen with vehicles that are common and ways to avoid them, and sometimes, just a conversation about whatever needs to be chat ... read more

Categories:

auto repair

Welcome to the New Year

Welcome to the New Year

2018 is right around the corner. Time for new goals! Or not. Maybe they’re the old goals you didn’t reach in 2017. I’m putting my hand in the air on that one. Everyone starts out in January with the idea that it’s a new year and a new you! I don’t know about you, but I still have to drag my ‘old you’ into the New Year. She doesn’t always follow through with the ‘new you’s’ grand plans. They look good written in my planner. And yes, I actually write them down. Putting them in my notes on my phone just isn’t the same. We set goals as a business too. We’re always focused on improving customer service, hitting training hour goals, raising standards in areas we feel need improvement and reaching community support goals. I think these goals are easier to reach as opposed to goals I set for myself because we have accountability among our team. It’s easier when everyone is working toward the same goals. Sometimes we do have to carry the goals over to the next year because we ar ... read more

Merry Christmas

Merry Christmas

Working in auto repair during the holidays is busy because many people travel and need their cars to be ready for a road trip. While we try to remind people to plan ahead and get their vehicles in early, break downs occur and need to be taken care of so the trip out of town isn’t delayed. Our goal is to reduce the stress of car repair, but accomplishing this during the holidays can be a challenge. Working in auto repair during the holidays is busy because many people travel and need their cars to be ready for a road trip. While we try to remind people to plan ahead and get their vehicles in early, break downs occur and need to be taken care of so the trip out of town isn’t delayed. Our goal is to reduce the stress of car repair, but accomplishing this during the holidays can be a challenge. In the midst of all this busyness, there are moments that remind us of the goodness of so many people. Customers waiting in our reception area and chatting about family and h ... read more

Give Your Brakes a Break

Give Your Brakes a Break

Metal on metal. We say this on occasion to customers to describe the current state of their brakes.But what does it actually mean? ‘Metal on metal’ means that the brake pad has completely worn down and that the base of the pad is coming in contact with the rotor. The bigger question is, what does this mean during the operation of your brakes? What happens when you push down on that brake pedal? It means the braking ability of your vehicle is compromised. The non-technician description of what happens is that you push down on your brake pedal and the pressure from the brake fluid causes the caliper to push the brake pad against the rotor. Over time the brake pad wears down, as it should. There are several ways you can know that this is happening. You may have an indicator on your dashboard that is notified by a sensor on your brake pads that they are low. You may hear grinding or squeaking from your brakes. Why don’t you want to ignore these signals from your veh ... read more

Give Thanks Every Day

Give Thanks Every Day

I was just reading something that said that you should have a gratitude journal and write in it each day. The goal is to find a moment, person, or event to be thankful for and to record it. Why? Because no matter where you are in life, no matter what you’re going through, there is always something to appreciate. The point of the article was that by journaling something positive, you overshadow any negatives and give them less space in your life. I’m thankful for the people that I work with each day. We truly believe in the Team Arie Nol philosophy— not just in the workplace but in our personal lives as well. We’ve all had to be there for each other during big life events; births, deaths, health issues, etc. All of it has happened in the time we’ve worked together and the support our team shows for one another humbles me each time. They’re here because they have a love for the automotive industry and automobile repair. We hired them for their skill and attitude and we’ve ... read more

Being a Part of Something Bigger

Being a Part of Something Bigger

Jeff and I were fortunate enough—as owners of an ‘A NAPA AutoCare’ business—to be chosen to represent the NAPA Central Division on the AutoCare Advisory Council. We served a two-year term and traveled to the meetings twice a year. It was an honor and a privilege to have the opportunity to make an impact in our part of the automotive world. Along with the eight other divisions represented, we looked at programs meant to enhance the customer experience as well as help NAPA AutoCare automotive repair shops function well as businesses. The nine divisions each bring their own unique perspective and knowledge to the table for the betterment of the AutoCare program. Each one has their own story and business model, and wants success for other shop owners. Being an independent small business owner means making a lot of decisions daily. You wear many hats—some fitting better than others. One thing I love about the automotive repair business is the willingness of other sho ... read more

Conversations in the Car

Conversations in the Car

Our goal is to make our customer’s automotive repair experience as painless as possible. Even though we have several options to meet their transportation needs, sometimes it works out well for them to have us drop them off at their home or office. Sometimes, it’s an unexpected breakdown and they just need a ride home. It’s usually either Cameron or I that is available to drive the customer to their destination. I’ve had some of the best conversations with a wide range of topics. Many times, I’m asked if I’m related to anyone at Arie Nol and I share that I’m Cameron’s mom and Jeff’s wife. Riding in the car with someone gives you the opportunity for both of you to learn a little about the other person. Sometimes, they have had a very stressful day with their car braking down and their schedule has been drastically altered. I’ve stopped at the grocery store, driven through McDonald’s so someone can get some breakfast, listened to small children sing Disney songs an ... read more

Keeping our Perspective

Keeping our Perspective

Working in the world of auto repair changes your perspective. If you’re a car person, you may know all the working parts of the car. You may even know how to do some repairs yourself. In the past, it wasn’t unusual to have people in their garage giving their vehicle a tuneup or changing the brake pads. With the advanced technology in today’s vehicles, it is becoming more difficult to do your own work. If you work on cars every day, train on the new technology you’ll be repairing, and invest in the tools needed, you recognize the cost of repairs is increasing. You also recognize with all the new fun technology; the cost will keep increasing. When I had my Ford Aerostar when my children were young, I had one sliding door. It slid when I pulled the handle and yanked the door open. No buttons to push. No gently gliding, light-weight door. Opening that door while holding a toddler was just part of being a mom in the 80’s and 90’s. The thing is, that was the only option to ha ... read more

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Arie Nol Auto Center, Inc (616) 532-6019 For Assistance.