Grand Rapids Auto Repair

Critters and car repair Customers coming to an auto repair shop want varying degrees of information.  Some customers may want to have an in-depth discussion of the needed repairs with an explanation of what, where and why. Others want their vehicle to be repaired. No explanation needed. I recently took my granddaughter to the Critter Barn in Zeeland. She loves petting the bunnies and watching them hop around. We were fortunate enough to have one of the staff members show us the newborn bunnies and share some information about rabbit genetics and behavior. It was very interesting to me and I appreciated the staff being willing to educate us. However, my granddaughter who is three, just wanted to pet the bunnies. That is what she did while I chatted with the staff member. We both left the Critter Barn with the experience/information that we valued and were satisfied with our visit. The goal when a customer comes in is to ascertain what their level of needed information is, answer ... read more

My car is pretty well maintained. Letting your vehicle go too far over an oil change in our house is frowned upon greatly. I think all three of our children get a little nervous if they glance up at the oil change sticker in their car and see it is much past the mileage oil change due. I was driving in Eastown on the brick road when I heard something that sounded like chains being dragged behind my car. Once I was off the bricks, the sound ceased. Everything was working fine so I waited until I was at work the next day. In the morning, we often have a couple of minutes to chat about the day's work. I asked if someone could drive my car when they had a chance and explained what had happened. Grant drove my car later that day to determine what was malfunctioning, and fixed it. It was simply that the brake caliper needed an adjustment. I mentioned that I had never heard someone describe a problem with that sound before. To me it sounded like chains. Grant said, "What it really sou ... read more