Grand Rapids Auto Repair

Critters and car repair Customers coming to an auto repair shop want varying degrees of information.  Some customers may want to have an in-depth discussion of the needed repairs with an explanation of what, where and why. Others want their vehicle to be repaired. No explanation needed. I recently took my granddaughter to the Critter Barn in Zeeland. She loves petting the bunnies and watching them hop around. We were fortunate enough to have one of the staff members show us the newborn bunnies and share some information about rabbit genetics and behavior. It was very interesting to me and I appreciated the staff being willing to educate us. However, my granddaughter who is three, just wanted to pet the bunnies. That is what she did while I chatted with the staff member. We both left the Critter Barn with the experience/information that we valued and were satisfied with our visit. The goal when a customer comes in is to ascertain what their level of needed information is, answer ... read more

Spring break Preparation Most people are dreaming of Spring Break as we deal with the grayness of Michigan winter. It’s fun to plan the trip to the beach for a week of sun, sand and surf. What isn’t as fun to think about is the road trip. Will we drive straight through or stop? Can we entertain the kids that long? Can we listen to “Are we there yet?” on repeat for hours? The big question should be, is my vehicle prepared for a long trip?  All the planning, reservation making and Google searches for ‘the best beach in_________? can be waylaid by an unexpected car repair on the way to our destination. Living in Grand Rapids means that you have some great family-owned repair shops that are available to inspect your vehicle and make recommendations to help you have a safe, reliable vehicle for your trip. From BMW to Land Rover, Honda to Ford, no matter or make of vehicle, having a pre-trip check over is a smart decision. We know the stress an unexpect ... read more