Grand Rapids Auto Repair

Critters and car repair Customers coming to an auto repair shop want varying degrees of information.  Some customers may want to have an in-depth discussion of the needed repairs with an explanation of what, where and why. Others want their vehicle to be repaired. No explanation needed. I recently took my granddaughter to the Critter Barn in Zeeland. She loves petting the bunnies and watching them hop around. We were fortunate enough to have one of the staff members show us the newborn bunnies and share some information about rabbit genetics and behavior. It was very interesting to me and I appreciated the staff being willing to educate us. However, my granddaughter who is three, just wanted to pet the bunnies. That is what she did while I chatted with the staff member. We both left the Critter Barn with the experience/information that we valued and were satisfied with our visit. The goal when a customer comes in is to ascertain what their level of needed information is, answer ... read more

This little petunia sprouted this spring by the front door between our blacktop and the building. Las year we had a pot of black petunias by the door and a seed must have fallen into the crack. Along comes the rain and sun, germination, growth and blooming occur and we have a lone flower by the door. No one told this little petunia that spring 2020 was going to be unpredictable and not the year we expected or wanted. The petunia seed just dealt with the landscape in which it landed and did its job. We appreciate the dash of color and natural beauty every morning when we walk in. We feel the same way right now. Changes and unpredictability have been the hallmarks of our summer so far. What hasn't changed is the need to create a comfortable environment for our customers. We sanitize and utilize our space to create social distancing. We're in the process of creating an 'outdoor social distancing space' for those that would be more comfortable ou ... read more

The Spring That Wasn't Does anyone else feel like we just skipped over Spring 2020? No Spring break. No vacations, graduations, or family reunions. It was odd in the automotive repair world as we usually are busy with vehicle inspections for long trips and checking air conditioning systems for the upcoming warmer weather. None of these things were necessary. The A/C system didn't really matter because most vehicles weren't leaving their driveway, no matter the weather. You know what wasn't canceled? Time with family and the opportunity to get to the things on your 'home repair' list that you had put off until life slowed down. And then it did. Not by our choice, but it all came to a standstill for many people. With the many challenges that these times brought, they also brought some clarity to the things that were important.  Spring still showed up and the weather seemed to be similar to everything in 2020 so far. Unpredictable ... read more

Hi and welcome to my blog! I took a bit of a sabbatical that went a little longer than planned. Anyway, I’m glad you’re here! A little bit about me. I’m married to Jeff, one of the owners of Arie Nol Auto Center. Jeff has been here since 1976 when his dad, Arie Nol, started the business. I came on board in 2000 when Jeff purchased the business from his family. I have to admit up front that I don’t love cars but I do love business and people. I do have a lot of car knowledge because I work with an amazing team that I continually learn from. While this is a blog for an automotive repair facility, it is not necessarily an ‘automotive blog’. What type of content can you expect? It depends. Some weeks, it will have information about what is happening at Arie Nol Auto Center (referred to internally as The ANAC), issues we’ve seen with vehicles that are common and ways to avoid them, and sometimes, just a conversation about whatever needs to be chat ... read more

This is what I found when I was searching for a quote for the sign in front of our business. I found two other quotes that I thought would be good and they are now up, and hopefully a little inspiring. But the “Page 1 of 365” stuck with me. I'm a list maker and goal setter. I have the plan laid out for the year. And I’m old enough to know that most items won't go according to plan, but yet, I still have a guideline and goals. Every year right about now, we start evaluating what we can do to improve as a business in the upcoming year. We have discussions with our technicians about training. We send our technicians to classes both in Grand Rapids and also out-of-state. That requires planning so we look at what we need to accomplish in the upcoming year. We also look at tools and equipment. What do we need? Customer service. How can we improve? We constantly evaluate, but the beginning of the new year causes you to take a look and set some goals. Realistically, long range ... read more

My Dad owned his own business. My husband grew up in the small business we now own. My children all worked in our business and now work for family-owned or small businesses here in Grand Rapids. I've grown up knowing the impact of 'shop local'. Grand Rapids is blessed with so many small businesses. From furniture making to restaurants, we have some of the best. Our service industry is also full of electricians, plumbers, auto and collision repair. Many of the local business commercials on TV highlight the fact that they are family owned and operated. Some of the places have grown to sell nationally and internationally. Meijer, GFS, Amway, Steelcase etc. all started as local businesses. Why does this matter? Anyone can read the statistics about the impact shopping local has on the economy of your area. To me, it's personal. We pay our employees who then purchase goods and services in our area. When we as a company are able to use a local supplier or service provider, which i ... read more