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I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Running a small business requires you to wear so many hats and learn something new every day. One of the biggest challenges is marketing. Marketing dollars need to work to bring in business. Fourteen years ago our marketing consisted of deciding how big our telephone book ad was going to be.

One of the biggest compliments we can get as a business is about how we made someone feel when they were in our facility. We pride ourselves on the repairs and maintenance that we perform. We appreciate that we can partner with our customers to keep their mode of transportation running, so they can accomplish their day-to- day obligations.

I’m fortunate to work with a great bunch of professionals that love what they do. Customers will sometimes ask about the technician that worked on their vehicle. I decided that I would do a Q&A with our technicians so our customers would get to know a little bit about them.

I try to attend two Zumba classes every week. It’s a fun way to stay in shape and doesn’t require anything more than comfy clothing and good shoes. I’ve learned over the years that I need to replace my shoes more often than I would expect. The reality is that the shoes I’m wearing for Zumba support not only my feet but the weight of my body as I jump, spin and dance around.

It is National Preparedness Month in the United States. The idea behind the federal designation is that Americans will prepare for natural disasters. As of 2009 according to FEMA, only 57% of Americans are prepared with supplies in their home and only 44% of Americans have an emergency plan.

Kevin, our go-to I.T. person is also a customer. He called because he was having immediate car issues. A while ago, I was having immediate I.T. issues and called Kevin. He had his young son Paul with him but came to the shop to fix the problem. I gladly entertained Paul while Kevin worked to diagnose and fix our computer issue.