My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Monthly Archives: July 2015

A Vehicle Genius Bar

A Vehicle Genius Bar

It's interesting how many customers come in and say, "I don't know anything about cars, but this is what's happening with my car." Back in the old days, if your phone broke, you purchased a new cord, because that's probably what was worn out. Now, when my iPhone isn't working, I call the Genius Bar and make an appointment. I walk in at my appointed time, hand the wonderful Apple employee my phone and say, "It's broken. It won't open when I drag my finger across the screen.” I don't know why. I don't care why. I just want it to work. It's usually something I did and I'll try not to do it again, but no guarantees. In the past, many people had a lot of knowledge about vehicles. Many people performed oil changes, tune-ups and worked on brakes in the garage with their dad. They had a basic understanding of a vehicle’s mechanical systems. When they did have to bring their vehicle in for repairs, they could tell the technician which system was malfunctioning. In my opinio ... read more

Thanks Ivanka For My New Wiper Blades

Thanks Ivanka For My New Wiper Blades

Over the years, I’ve learned that quality makes a difference. There are some items that you can purchase and you can go with the less expensive item and it won’t negatively affect anything. Other times, it makes a big impact. Last year, I had two sons get married. This required some serious shopping. Dresses, shoes, etc. Believe me, I was up for the challenge. I’ve established that I love shoes. I have on occasion purchased shoes that I loved but they ended up being uncomfortable to wear. With wedding shoes, you need something pretty but that you can wear for a whole day. I found a pair of shoes that I loved that were made by Ivanka Trump. The heel were pretty high and I planned ahead and had back-up flats, for non-shoe lovers, comfortable but not as pretty shoes to change into later. This is where design and quality come in. I wore my Ivanka shoes for fourteen hours! They finally became uncomfortable at 11:45 PM. I looked at them and found several reasons that they were comfortabl ... read more

Be Prepared

Be Prepared

Have you ever been in a situation where you find yourself needing an automotive repair shop and you don’t have a “regular” [shop] that you normally visit? There was post on Facebook recently about being prepared before you need a repair shop for either body or mechanical work. It happens often enough. Someone will call or come in and say that they’ve never been to us, but their vehicle broke down and they need repairs immediately. It kind of reminds me of visiting an urgent care clinic. You don’t know the person that is helping you but you are dependent on them at that time. You’ve not had the time to research because you need to visit “urgently.” My suggestion is to get some recommendations from friends regarding repair shops they trust and make a visit. Stop in, have a cup of coffee and talk to the service advisor. Let them know what you are doing and why. Tell them what make and model of vehicle you drive and ask if they have had any recent experience with that manufact ... read more

Farewell to You, Vehicle

Farewell to You, Vehicle

This conversation comes up eventually. A customer has had a vehicle for many, many years. We start to see them more often and it is not for maintenance. The vehicle is no longer reliable and the car they loved for many years is starting to cost more than it should to operate. The decision has to be made whether to continue repairing or send the car to the big car lot in the sky. Some people are ready to get rid of the car. One of our customers drove her Jeep Cherokee from 1998 until 2014. It was starting to have some problems and dependability became an issue. She purchased a Subaru that was several years old and she loves it. Door handles work, heat is reliable and the young man who purchased her vehicle now has a project car to work on. If you are in this situation, there are several factors to take into consideration. If you are told that your vehicle has multiple issues that could be costly to repair, it's time to evaluate the situation. First, what are the costs involv ... read more

Independence Day 2

Independence Day 2

Most Michiganders’ memories of the 4th of July usually include sparklers, insect repellent, hamburgers and hot dogs, fireworks and cars. And either a trip in the family vehicle or sitting on the hood of the car watching fireworks explode overhead. The air is filled with oohs and aahs as we celebrate the birthday of our country. Whether you are driving a minivan, SUV, convertible, truck or sedan on the way to your festivities, you are celebrating the American way of life. We are very busy for several weeks preceding this holiday as people prepare for either a trip to visit family or a camping trip. From my limited vantage point, it seems most people stay in Michigan. Why? What better place to celebrate than our great state! You can take advantage of either the beautiful woods and campgrounds, numerous beaches and the towns they’re in, or one of the many small-town 4th of July parades. If you love cars, sitting at a parade and watching the antique and classic cars go by is l ... read more

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