My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Monthly Archives: May 2015

Death Valley

Death Valley

Jeff and I had the opportunity to spend two days in Death Valley. We wanted to visit someplace different. It fit the bill for sure -- rattlesnakes, no water and long stretches with no sightings of other human beings. We read up on the do's and don'ts of hiking in Death Valley National Park. Having your vehicle well maintained and your fuel tank full was strongly recommended. Did I mention there is no cell service? GPS also doesn't work well, if at all. I realized how much we rely on our technology. We had planned ahead and had maps. Well, we actually took pictures of the map with our phones. We made sure our phones were charged at all times, but they were really only useful for the maps and for taking pictures. We couldn't even Google the snake we saw and couldn't identify! We had a rental car and were completely at the mercy of whoever maintains the vehicles. That is an unusual feeling for both of us, but also a good reminder of how dependent our customers are on our techn ... read more

It’s Vegas, Baby!

It’s Vegas, Baby!

Jeff and I went to Las Vegas last week to celebrate NAPA’s 90th anniversary. We were able to take advantage of training and to meet with vendors to see what new tools and equipment were available. There were people from all over the world at this event and many times you learn a great deal from the attendees. Conversations are started about issues and solutions that have occurred in another shop owner’s business. The classes we attend encourage you to look at your business and see where you can improve…always a good thing for your business and customers. Being a NAPA Autocare Center is something that we are proud of achieving. We are an independent business with access to training and programs, specials and parts that we might not have access to otherwise. We are affiliated with groups that reflect our values and commitment to our business. We just put up our new NAPA Autocare sign. I tried to get the NAPA Corporation to switch their colors to our signature burgundy and ... read more

Moms, Kids and Cars

Moms, Kids and Cars

I remember when my oldest child was taking driver's education, eagerly anticipating the day she’d have that license in her hand. To her, it meant freedom. To me, it meant additional worrying. She excitedly drove us everywhere so she could accumulate the needed hours behind the wheel. She drove in the city, including downtown Chicago, in the country with lots of 2 and 4-way stops and everywhere in between. I was a lot more relaxed with the next two children getting their licenses. As a mom, I understand when someone has their vehicle checked over to make sure it’s safe and reliable because they have a new driver in the house. I understand that feeling of apprehension. You're handing the keys of a 2000 pound piece of metal with an engine to a 16 year old. There's not much scarier than that. You hope that your child remembers all the things you told them about good decisions. Don't text and drive; don't have too many friends in your car; don’t speed; don’t drink and drive; an ... read more

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