My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Monthly Archives: March 2015

Our Sign

Our Sign

When we put our sign up years ago, we made a decision. No ads, specials or auto information. It is a great topic of conversation and, in general, just fun. Most people love it. Some people have stated that whatever the quote was for that week, we were meant to put it up for them to see. There are an amazing amount of quotes on the internet and in books. Some are funny, some insightful or thought provoking, and some are really just ancient wisdom. Many have been around forever and still are relevant today. I have made some mistakes. I put up ‘Menopause is to women what kryptonite is to superman’ right before I left one night. I thought kryptonite made superman strong. I was wrong. The many phone calls received first thing in the morning pointed out my error. A young woman called one afternoon and said that she didn’t understand the current quote because she didn’t know the definition of one word. I explained it. She said she felt stupid. I told her that she wasn’t stupid ... read more

Progression

Progression

We are using a new software program in our shop. It has some really interesting capabilities which will make us more efficient and bring added value to our customers. But it's new software, and we have to learn how to use it. It's not always pretty. The temptation to go back to the old 'known' way of doing things is strong. However, nowadays, there is rapid progression in how we do everything. It's very evident in the automotive industry. We are very dependent on our vehicles because our lives are busy. Therefore, we need our vehicles. If someone had told me when I was sixteen years old that I would have a small computer in my pocket that acted as a phone, game board, internet connection and a myriad other things, my first question would be, 'What's an internet?' Those portable information centers allow us to be busier and receive more information than any human in history – all without actually 'speaking' to anyone. We can now send you a picture of what is malfunctio ... read more

Spring Is (Almost) Here

Spring Is (Almost) Here

We’ve waited long enough. I think this means that we cannot complain when it is 95 degrees and 100% humidity. But we still will. It’s part of living in Michigan. It also means that it is time to test your air conditioning system. By testing, I mean turn it on. Turn the dials. See if it cools in both the back and front of your car, if that is an option for your vehicle. The first hot day in the auto world brings phone calls from drivers that haven’t turned on the A/C since last summer. Be the ‘cool’ one and check your A/C now. The other item you want to check is your coolant system. Coolant protects your engine from extreme temperatures. Let’s go back to last summer and remember what it felt like when you climbed into your steaming hot car. Do your car a favor and have the coolant tested now so that you are ready for the heat. You’ll be glad you took care of these things. If you get your air conditioning recharged, you can sit in the car when it’s 95 degrees outside wit ... read more

Car Blood

Car Blood

My nephew is three and likes to stop and see Aunt Debbie at work, mainly because I carry him out to the bays and he looks at the ‘cars in the air.’ Last time he was in, one of the technicians was performing an oil change on a vehicle, and Jack asked me what he was doing. I told him, but he wanted to know what oil was. I explained to him that it was essentially car blood – not the most technical description but pretty accurate. I explained how oil lubricates the engine and becomes dirty, so the oil and filter need to be changed regularly. Similarly, your body uses the kidney, liver and spleen to filter your blood, but your body “cleans” them automatically. Your car is dependent on you for this necessary function. Car manufacturers have many specifications and recommendations so it’s important to follow these. Although using synthetic oil for an oil change is more expensive, deciding to use conventional oil to save some money is not usually a good decision. Down the road, the ... read more

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