My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Such A Small Word

It's a small world

We all do it. As we go about our day, we fail to think about the people who contribute to our day going well.

We rely on our vendors and their employees. For example, you drop off your vehicle for new brakes on your way to work in the morning. After our technician determines what needs to be replaced, the system kicks into gear. If we don’t have the item in stock, we call our supplier. Someone pulls the part from the shelf, schedules it for delivery, then the driver delivers it to us. 98% of the time, the system works perfectly. Said part is delivered and installed in the allotted time frame, and you receive your vehicle with new brakes.

It’s when the system doesn’t work that we all notice. We’ve all been at a restaurant and had a less than ideal experience. It could have been the hostess, server, dishwasher, chef, person bussing the table, or the cashier that caused the system to fail, but you feel the effect. If the server is having a bad day and isn’t very pleasant, you notice. If you notice a lipstick stain on your glass, the dishwasher dropped the ball.

We appreciate the people who help us do our job every day. Without them, we couldn’t offer the level of service we strive for at our shop. Take a moment to say “Thanks!” to the person who’s working behind the scenes in your world. Maybe it’s someone who contributes to your ability to excel at your job. Perhaps it’s the person who prepares lunches at your kids’ school or the guy at the gas station that always smiles when you enter in the morning. Thanks is such a small word, but saying it can contribute to THEM having a great day.