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My Journey Toward Car Literacy

 I Married A Car Guy: My Journey Toward Car Literacy

 Welcome to the non-automotive automotive blog. My name is Debbie Nol, and I have been the Business Manager at Arie Nol Auto Center since 2000. I have a unique perspective, as I am not a ‘car person’ but work in an industry filled with people passionate about vehicles. It gives me the ability to share what I’ve learned over 20 years and hopefully help you navigate the world of car repair and maintenance more comfortably. However, posts will not always be vehicle related. I love to share observations and story’s from ‘auto world’ with shoes and cats thrown in for good measure.

I’m glad you’re here, and I look forward to you getting to know us a little bit better through this blog!

Such A Small Word

It's a small world

We all do it. As we go about our day, we fail to think about the people who contribute to our day going well.

We rely on our vendors and their employees. For example, you drop off your vehicle for new brakes on your way to work in the morning. After our technician determines what needs to be replaced, the system kicks into gear. If we don’t have the item in stock, we call our supplier. Someone pulls the part from the shelf, schedules it for delivery, then the driver delivers it to us. 98% of the time, the system works perfectly. Said part is delivered and installed in the allotted time frame, and you receive your vehicle with new brakes.

It’s when the system doesn’t work that we all notice. We’ve all been at a restaurant and had a less than ideal experience. It could have been the hostess, server, dishwasher, chef, person bussing the table, or the cashier that caused the system to fail, but you feel the effect. If the server is having a bad day and isn’t very pleasant, you notice. If you notice a lipstick stain on your glass, the dishwasher dropped the ball.

We appreciate the people who help us do our job every day. Without them, we couldn’t offer the level of service we strive for at our shop. Take a moment to say “Thanks!” to the person who’s working behind the scenes in your world. Maybe it’s someone who contributes to your ability to excel at your job. Perhaps it’s the person who prepares lunches at your kids’ school or the guy at the gas station that always smiles when you enter in the morning. Thanks is such a small word, but saying it can contribute to THEM having a great day.

Arie Nol Auto Center, Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Arie Nol Auto Center, Inc (616) 532-6019 if you have any issues in accessing any area of our website.