My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Scare Tactics

Keys

Any seasoned, auto repair technician can tell you, at some point everyone is accused of using “scare tactics”. It's a common stereotype, but it isn't true of everyone in the business. Most technicians take their responsibility very seriously. Here a few things to think about the next time you feel scare tactics are being used at the repair shop.

  1. It is an automotive technician's first is job to make sure your vehicle is roadworthy. Ask them questions when you don't understand. The technician should be able to explain to you in detail why they think your vehicle is unsafe. If you still don't follow, ask if it's possible to have them show you what they're seeing.
  2. Technicians are aware of what bad brakes, shocks, etc. mean for the overall safe control of your vehicle. You don't need to settle for the response, “Your shocks are bad,” instead, ask what this means for your vehicle's overall performance.
  3. If you still feel like you're being told an untruth, have a different shop take a look. A second opinion is worth the added time when it comes to safety.

We sometimes forget we're driving thousands of pounds of metal down the road. It's important that you feel comfortable asking questions and getting honest responses, both for you, your passengers and the people on the road around you.