My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Monthly Archives: May 2017

There’s Always a Story

There’s Always a Story

I think of them as the ‘summer cars.’ They’re usually MGs, Datsun Z cars, and Mercedes convertibles. They roll in as the summer weather arrives. These cars usually have their own idiosyncrasies and their owners often have a story about how or why they own that particular vehicle. These cars haven’t been exposed to snow, salt or in some cases, even rain. Nostalgia plays a part in the ownership of these vehicles. Many times, their parents had the same type of vehicle and it brings back great summer memories. Other times, the owner was bestowed the vehicle when someone passed away and the car stands as a memento. For other folks, it’s simply been their dream car for as long as they can remember. We’ve had forty-year old vehicles come in that have had only one owner. Some of them—since we’ve been around over forty years—we’ve been taking care of since they were new. For Jeff, these cars are like old friends pulling into our lot. He remembers working on them as a tee ... read more

Work Environment and Cat Grass

Work Environment and Cat Grass

It's important that people enjoy their ‘work space’ as much as possible. Going through our bays, you see family pictures, screen savers of favorite cars and photos of family vacations. I have photos of my family in my office but not any of my cats. That would push me to close to the “crazy-cat lady” title I'm trying to avoid. While many work spaces have changed and evolved over the years, automotive service areas have as well. Many shops you enter are cleaner, brighter and more welcoming than they were in the past. Not just for customers but for employees as well. The mechanical service area used to be a space that you rarely brought a customer. They're still not a place that customers spend much time but if the need arises to look at something on your vehicle while it's in the shop, it's much more inviting than it used to be. Motorized floor scrubbers have made keeping the shop floor clean much easier than in the past. I appreciate it because I don't have to wo ... read more

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