My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.

Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!

Monthly Archives: January 2016

It's Not a Bad Gig

It's Not a Bad Gig

We’ve all heard the term ‘grease monkey’. I never thought about it until I married an automotive technician. If I hear it used now, it irritates me. Here’s why. I know how much education, intelligence and hard work it takes to excel in this field. As with any other career, there are varying degrees of aptitude. Some people are born with the natural ability to comprehend the complex systems that run today's vehicles. Through constant education, they are able to maintain and repair essentially “computers on wheels.” They may have started out learning at their father’s side in the garage. They may have disassembled an engine because they knew through trial and error they'd be able to fix it and have it back on the road. These are the technicians that love the challenge of their job and enjoy the constantly changing technology. I do not have this capability. I've learned a lot and understand a fair amount of how and why your vehicles run. I can identify many parts a ... read more

Utilizing the knowledge around you

Utilizing the knowledge around you

Technology changes in vehicles; therefore, we need to upgrade our tools and training. At the same time, our software and hardware also change and need to be upgraded. Computers, phone systems, security systems, etc. need to be kept running efficiently as well as taking advantage of upgrades to increase our productivity. Who would have imagined thirty-five years ago that not only would there be phones without cords but we would have Bluetooth? A device that sits in your ear and you can answer the phone while driving, walking, eating or perhaps even while you’re at the mall? Each of our technicians has an iPad they use to communicate with the service writers. No more paper and pen. They’re able to take photos which the service writers can then email or text to the customers. This keeps the customer aware of what is happening with their vehicle. I’m not an IT person and have no desire to become one. We were fortunate enough to be connected with a great, local, smal ... read more

You’re on Pinterest? Really?

You’re on Pinterest? Really?

A gentleman was in the shop and we were talking about different interests. Somehow, the conversation turned to Pinterest and social media. I was saying that I loved Pinterest and he mentioned that he had an account. I told him that Arie Nol Auto Center also had a Pinterest account and that we had some fun things he might find interesting. He was surprised that we (OK, it’s me) ‘pinned’ and said he’d check it out. He likes cars and much of what he pins is related to that subject. In the social media world, I think Pinterest has been seen as geared towards woman but the reality is, there is more and more geared towards men’s interests. Not saying that women don’t love cars, wood working, etc. but most men are not pinning their dream shoes. If you don’t know what Pinterest is, ask around. You’re bound to find someone that uses it. For us, it’s an opportunity to share things we find funny, educational, interesting and inspirational. There are Michigan road trip ideas, ways ... read more

In 1976...

In 1976...

Arie Nol opened Arie Nol Auto Center in 1976. It had a small office with two bays attached. The building had been a former gas station and, according to someone who had grown up in the area, a florist shop at one time. The road was two lanes, no CVS pharmacy and there were two gas stations. Many of the strip malls that are here now did not exist. Jeff was still in high school but would join the business as a full-time employee when he finished two years of college. Arie added an additional bay at that time. It was a time of no computers, one phone line, and vehicles were not nearly as technical as they are now. The answering machine was a cutting edge business tool. It’s interesting to think back on that time as we celebrate our 40th anniversary this year. It is still a family- owned and operated business that takes pride in personal service and customer satisfaction. We have built relationships that span three generations. Cameron is the 3rd generation ... read more

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