Our business is based on reviews, please leave a google review!Leave Us A Google Review

My Journey Toward Car Literacy

I Married A Car Guy: My Journey Toward Car Literacy

Welcome to the non-automotive automotive blog. My name is Debbie Nol, and I have been the Business Manager at Arie Nol Auto Center since 2000. I have a unique perspective, as I am not a ‘car person’ but work in an industry filled with people passionate about vehicles. It gives me the ability to share what I’ve learned over 20 years and hopefully help you navigate the world of car repair and maintenance more comfortably. However, posts will not always be vehicle related. I love to share observations and story’s from ‘auto world’ with shoes and cats thrown in for good measure.

I’m glad you’re here, and I look forward to you getting to know us a little bit better through this blog!

Building relationships, not just fixing cars

Building relationships, not just fixing cars

One of the biggest compliments we can get as a business is about how we made someone feel when they were in our facility. We pride ourselves on the repairs and maintenance that we perform. We appreciate that we can partner with our customers to keep their mode of transportation running, so they can accomplish their day-to- day obligations.

Our business is repairing vehicles. Our goal is to do that well but at the same time, offer customer service we can be proud of. Having been in business for forty years has given us a deep base of customers, some who are third generation drivers just starting to use our services.

We received an email last week from a long time customer who mountain bikes. He and Jeff have had many conversations about their shared interests. He had taken a bad tumble on his bike and emailed us to let us know we wouldn’t see him for a bit. He shared what had happened and knew Jeff would be able to relate to a crash on his bike, just not to the level of severity of this gentlemen’s crash.

Interacting with customers everyday puts us in the position of being able to impact someone’s day. We have to make the decision, even if we are sharing bad news about a car repair, as to how we approach that. Not that we do it perfectly every time. We’d like to. We’d like to have our customers walk out knowing that we value their business and appreciate that opportunity to build a relationship with them. Many of our customers we consider to be friends.

When we receive an email like that, we are thankful that we didn’t just maintain or repair a vehicle, but we created a relationship.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Arie Nol Auto Center, Inc (616) 532-6019 For Assistance.