I had vehicle towed into Arie Nol a couple weeks ago. I called before the vehicle was towed and explained that the vehicle wouldn’t start. I got a call the next day I was advised by Cam that my 2012 Mercedes Benz needed a fuel pump sending unit along with a feul pump and it would roughly be about $1500. I gave the ok to fix the vehicle. I was called that Friday and advised the vehicle was done and ready to be picked up. I go in and pay $1452 I take the vehicle directly across to the street to Speedway as I had been advised by Cam the vehicle needed gas. When I go to pump the gas gas vegans to spill out onto the vehicle and ground. I walk back across the street to Arie Nol and told Cam what just happened advised to bring vehicle back so they could take a look. I get a call 3 days later stating that they did nothing wrong and if I want the vehicle fixed it would be $2700 because I need a new feul tank because supposedly my feul tank had a small dent in it and maybe that’s the problem. Arie Nol purposely damaged my vehicle because I am a woman and they figured I wouldn’t stand up for myself and would just pay. I really hate that it came to this I was really looking forward to giving a great review since all the other reviews was the reason I brought my vehicle anyway. All I want is to put gas in my vehicle and put this situation behind us. I want Arie Nol to repair the damage they caused and we both move forward with our lives. Never had a uncle work on my vehicle and never had a boyfriend driving. I stated when I called in for service that I had my brother take my daughter to the local Family Fare less than a mile away. The vehicle cut off at Family Fare. I had the vehicle towed to a trusted mechanic who’s worked on the vehicle before. He stated it was the crankshaft sensor ordered the part had it put on still wouldn’t start but I’m sure you could still put gas in it. After that I had the vehicle towed to Arie Nol. The whole point is that what your shop fixed is all related to feul and now I can’t put feul in my car. Doesn’t make sense right? Exactly do the right thing and fix itother than that a response from you is not needed just want other single women especially women of color to avoid your place of business at all cost now thank you for your unprofessional response have a nice day because my God and ancestors will make sure you pay so no worries on my end. PS your argument about being a woman is invalid because you work there and your not a woman of color but you are ignorant. Oh and here’s a REAL fact Cam also tried to get me to commit insurance fraud. He told me I should contact my insurance company and tell the vehicle was in an accident to get the cost of the repairs paid for but the vehicle was NEVER in a accident which I stated to him. **Update** pick my vehicle up today and my check engine light was on. I go back in Cam states it’s because the feul is so slow although that’s never happened before and it wasn’t on the first time I went to pick my vehicle up as it was low on feul at that time as well. Cam came out with a machine to basically make the light go away so I’m sure there will be another problem. I also took pictures of my vehicle on their property for the accident claim in the owner’s response. I had this vehicle for a year and I have never been in an accident if I was I’m sure there would be visible damage especially if I hit a deer. Lying for no reason is a tell tell sign of deceit. Oh well I thought I could upload pictures lucky for you Arie Nol but if anyone would like to see pictures of my accident free vehicle go to Arie Nol Facebook page I uploaded pictures there.
*updated response Jennifer, Your entire review changed. I’m sorry you’re unhappy and I wish we could have had a conversation to work this out. There are many accusations you’re making and when you change your review and add new ones, there is no point in trying to create a space that we can resolve this issue. We wish you the best going forward. Jennifer, Thank you for reviewing our business. I would like to add some points that you missed. Firstly, the vehicle was towed from your uncles, as I believe he had tried to fix your non running vehicle and was unable to. We repaired your vehicle so that it ran well and were unaware of the gasoline refueling issue. We also were unaware that you had hit a deer sometime previous to the vehicle being brought to us. You informed us of that after we had repaired the vehicle and you had the fuel issue. Accusing someone of intentionally damaging a vehicle because they are a woman is archaic and I’ll tell you why. I’m part of the management team at Arie Nol and have been for 21 years and I’m a woman. Most of the people working in automotive are hard working, respectful people who love what they do. They would find intentionally damaging someone’s vehicle appalling. I respectfully suggest to you that a conversation about the situation, while possibly uncomfortable for all involved, would lead to a better outcome for all. We recognize that a review of a business is a reflection of your experience and we also wish that you could have written a five star review, as pleasing the customer is always our goal. We aren’t perfect and if we make an error, we work to rectify it. We wish you the best in the future and hope you find a repair shop that meets your needs.
- Arie Nol Auto Center, Inc