Grand Rapids Auto Repair

Great team and great service

I had vehicle towed into Arie Nol a couple weeks ago. I called before the vehicle was towed and explained that the vehicle wouldn’t start. I got a call the next day I was advised by Cam that my 2012 Mercedes Benz needed a fuel pump sending unit along with a feul pump and it would roughly be about $1500. I gave the ok to fix the vehicle. I was called that Friday and advised the vehicle was done and ready to be picked up. I go in and pay $1452 I take the vehicle directly across to the street to Speedway as I had been advised by Cam the vehicle needed gas. When I go to pump the gas gas vegans to spill out onto the vehicle and ground. I walk back across the street to Arie Nol and told Cam what just happened advised to bring vehicle back so they could take a look. I get a call 3 days later stating that they did nothing wrong and if I want the vehicle fixed it would be $2700 because I need a new feul tank because supposedly my feul tank had a small dent in it and maybe that’s the problem. Arie Nol purposely damaged my vehicle because I am a woman and they figured I wouldn’t stand up for myself and would just pay. I really hate that it came to this I was really looking forward to giving a great review since all the other reviews was the reason I brought my vehicle anyway. All I want is to put gas in my vehicle and put this situation behind us. I want Arie Nol to repair the damage they caused and we both move forward with our lives. Never had a uncle work on my vehicle and never had a boyfriend driving. I stated when I called in for service that I had my brother take my daughter to the local Family Fare less than a mile away. The vehicle cut off at Family Fare. I had the vehicle towed to a trusted mechanic who’s worked on the vehicle before. He stated it was the crankshaft sensor ordered the part had it put on still wouldn’t start but I’m sure you could still put gas in it. After that I had the vehicle towed to Arie Nol. The whole point is that what your shop fixed is all related to feul and now I can’t put feul in my car. Doesn’t make sense right? Exactly do the right thing and fix itother than that a response from you is not needed just want other single women especially women of color to avoid your place of business at all cost now thank you for your unprofessional response have a nice day because my God and ancestors will make sure you pay so no worries on my end. PS your argument about being a woman is invalid because you work there and your not a woman of color but you are ignorant. Oh and here’s a REAL fact Cam also tried to get me to commit insurance fraud. He told me I should contact my insurance company and tell the vehicle was in an accident to get the cost of the repairs paid for but the vehicle was NEVER in a accident which I stated to him. **Update** pick my vehicle up today and my check engine light was on. I go back in Cam states it’s because the feul is so slow although that’s never happened before and it wasn’t on the first time I went to pick my vehicle up as it was low on feul at that time as well. Cam came out with a machine to basically make the light go away so I’m sure there will be another problem. I also took pictures of my vehicle on their property for the accident claim in the owner’s response. I had this vehicle for a year and I have never been in an accident if I was I’m sure there would be visible damage especially if I hit a deer. Lying for no reason is a tell tell sign of deceit. Oh well I thought I could upload pictures lucky for you Arie Nol but if anyone would like to see pictures of my accident free vehicle go to Arie Nol Facebook page I uploaded pictures there.

I have worked with Arie Nol as a vendor/client for the past 4+ years and had the opportunity to use them personally recently. As per reports from former clients, they are excellent, trustworthy, thorough, fair in their pricing, very personable, and certainly helpful as well as accommodating. They are the whole package. Thank you for keeping my car in top-notch shape!

Best around

Always friendly. Always professional. Always thorough. Highly recommend.

Just a little personal short story folks: on 4/30 I had just bought my 1st used car; after leasing the majority of my driving years. Like anyone else I was now in hot pursuits of needing a good trustworthy mechanic. Little history, PRIOR to my used car purchase I had always remembered passing by ArieNol and admiring their buisness buildboards because they often displayed some of my favorite bible verses. I always said to myself "If I ever need a place too go for auto, I was going to go there" So naturally now I had the need and as soon as I could I obviously called up ArieNol. Like anyother consumer I just called to ask some simple questions. Let me tell yall viewers out there..as soon as they answered the phone I knew I had found my place! Everyone I talked to was kind and personable, took time to listen and explain all my questions! Hands down I couldnt have asked for a better first impressions experience! So of course I booked an alignment appointment for my new used ride. However the story doesnt stop there. The guys inspected my new ride and had to deliver some disheartening news about my car and to my suprise it needed some very expensive repairs ( which i had NOT been told about on a previous inspection that yes I did pay for) I had been lied too previously and told the car was in good standing) I was also in a huge time sensitive crunch because my lease miles were going to be at their max number which meant i was planning on transitioning to my new used car in a matter of a week! There was no wiggle room for me to get this car majorily repaired. I was freaking out big time. Needless to say, AireNol went over and beyond any of my own expectations on how I thought it was all going to pan out. These guys not only got me in quickly they worked jimmy johns freaky fast ( when they themselves were already strapped to capacity with all of their other client workloads ) BUT THRU it all they were truly efficient, positive and nothing but kind. They releived my frantic frustrations, doubts, worries, and stress by providing integrous, excellent, professional and reliable customer service experience with smiles! These guys are heaven sent ! Truly my miracle in a time when I needed it the most! Thank you Thank you Thank you @ArieNol #uHaveAForeverCustomerInMe❤✝️🙌

Little personal short story folks: on 4/30 I had just bought my 1st used car; after leasing the majority of my driving years. Like anyone else I was now in hot pursuits of needing a good trustworthy mechanic. Little history, PRIOR to my used car purchase i had remembered always passing by ArieNol and admiring their buisness buildboards because they often displayed some of my favorite bible verses. So as soon as I could I obviously called up ArieNol and started asking some questions. Let me tell yall viewers out there..as soon as they answered the phone I knew I had found my place! Everyone I talked to was kind and personable, took time to listen and explain all my questions! Hands down I couldnt have asked for a better first impressions experience! So of course I booked an alignment appointment for my new used ride. However the story doesnt stop there. The guys inspected my new ride and had to deliver some disheartening news about my car and some much needed repairs ( which i had NOT been told about on a previous inspection that yes I did pay for) I had been lied too previously and told the car was in good standing) I was also in a huge time sensitive crunch because my lease miles were going to be at their max number which meant i was planning on transitioning to my new used car in a matter of days! There was no wiggle room for me to get this car majorily repaired! Needless to say, AireNol went over and beyond any of my own expectations on how I thought it was all going to pan out. These guys not only got me in quickly but they also were truly efficient and compassionate! They releived frantic frustrations, doubts, worries, and stress by providing integrous, excellent, professional and reliable customer service experience! These guys are heaven sent ! Truly my miracle in a time when I needed it the most! Thank you Thank you Thank you @ArieNol

There is no other auto repair shop that I would consider for myself or my family than ARIE NOL. I consider them EXPERTS in any facet of auto repair in which they offer services. If they can’t handle it THEY SAY SO and never have they cobbled up some half way repair and called it honest repair. They are now and always have been HONEST PEOPLE who provide a trustworthy service for anyone who comes to them. I have depended on them since they were in that small shop many years ago. They worked on my son’s first car and maintained a safe, reliable form of transportation for him through high school, college and every year since. All of our cars have received that same treatment through many years. Have you ever been to an auto repair shop that was fun to go to? I have. The service people at ARIE NOL are friendly, welcoming and take the time to listen and respond to your questions and concerns. Although I am very serious about a high level of service I do have a somewhat goofy sense of humor and they not only accept that but are capable of matching my goofiness thought for thought and are sometimes able to out goofy me. It’s all in good fun and I almost always leave with a big smile on my face. The credibility and willingness to do the job right the first time are unmatched anywhere i’ve been as a customer. I heartily recommend ARIE NOL to anyone who wants to leave a business shop pleased with the satisfaction they provide.

I have always enjoyed reading their quotes on the Marquee. After receiving sub-par service at a couple of local dealerships I decided to give them a try. I have had nothing but pleasant experiences at Arie Nol. Matt is very knowledgeable and detailed in explaining the diagnosis or what needs to be done to resolve the issue. I am one to ask lots of questions and Matt takes the time and answers each question. I have been highly satisfied with the quality of service that I am going to have our other vehicles serviced here. My interactions with the owners have been pleasant and that tone is carried throughout the business. Honest and trustworthy people.

Cam got us in a month before the schedule had an opening and finished the work and had it back to us in just 3 days. For as busy as you are I think that was great. Thanks to everyone there for the speedy service.