My car had to be towed here since it was not driveable. It was after-hours so I didn't get a chance to actually go in and explain the issue. I called early the next morning and talked to Matt who said he'd take a look and let me know the issue. I heard back that day with the problem and the estimated costs. It was ready by the end of the workday the following day! I was very happy with the results, very happy with how quickly it was fixed and I had good service.