Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.
Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!
My daughter was looking for bridesmaid’s dresses several years ago. She wanted rose-gold dresses and wanted to keep the cost reasonable for the women in her bridal party. Searching everywhere, she found some gowns online that fit the bill.
A long-time customer came in with coolant leaking from her vehicle. Her vehicle contained her work items along with three grandchildren. Sitting at our shop was not on her agenda for the day.
ASE Certified is the designation given by the National Institute for Automotive Service Excellence for automotive technicians that have met certain criteria. It matters to us because it means that our technicians have taken the extra testing and met the criteria to reach this goal. The testing requires a certain level of knowledge and a required amount of time spent in the automotive repair field. You also need to retest every five years, which helps ensure your knowledge is current.
We ask our technicians to put in the time and effort required to stay current with their licensing. Education is important to us and our technicians are required to attend numerous classes throughout the year. This translates into a stronger knowledge base, enabling them to repair and maintain vehicles better and more efficiently.
Why does this matter to you? It matters because anyone that is willing to take the additional step of not only being state-certified, which is required in Michigan, but also ASE certified is someone that respects their job and usually wishes to succeed in their chosen field.
You can find out what type of certifications your technician has by checking the wall of the business you bring your vehicle to for repairs. State certification should be displayed somewhere in the facility. If you find out that they have ASE certification, that’s a positive for you.
The 2016 Volvo XC90 won Sport Utility Vehicle of the year at the Detroit Auto Show. I don't own one and had nothing to do with the design or engineering but I'm pretty excited.
Most car people have a favorite car make or model. I'm not a car person but, as I may have mentioned in previous blogs, I love Volvos. They used to be the stodgy, safe, soccer mom car. Instantly uncool. I prefer the wagons. I believe they are ‘stealth cool.’ Not everyone sees this.
I kind of feel redeemed. I told all of our technicians it won. They weren’t nearly as happy as I was. They all have their favorite cars and they are not the same as mine. I'm not really concerned with horsepower or performance. I love how it looks and I've read all the reviews and looked at the pictures. I do have a tendency to follow the informational car blogs because it's interesting to read what people, experts and non-experts, think about a certain vehicle.
I haven't driven one yet because I'm afraid I might not bring it back to the dealership. I might see it as a ‘permanent test drive’. I understand they get really upset if you do that and you get another ride. In a police car. I'll avoid that.
We work on a fair amount of Volvos and it's interesting to see the evolution when we have a 1992 and a 2012 sitting side-by-side. That is true of any manufacturer. Safety is the biggest difference. Passenger vehicles have evolved from the days of metal stick controls on the dashboard that caused maximum damage to the human body in an accident.
Congratulations to Volvo! And to all of the other winners in different categories also. You give car enthusiasts something to look forward to each year in The Motor City.