Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.
Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!
My daughter was looking for bridesmaid’s dresses several years ago. She wanted rose-gold dresses and wanted to keep the cost reasonable for the women in her bridal party. Searching everywhere, she found some gowns online that fit the bill.
Drive belts are an integral part of your vehicle’s operating system as they, in conjunction with your engine, power your accessories. I’d like to share a little about the importance of maintaining your drive belts.
Sometimes l will be thinking about my blog post content. I will be set on a topic and then something happens here that causes me to change the topic.
This week a vehicle came in with a broken ball joint. If you’ve read any of my previous posts, you know I have an unnatural fear of broken suspension parts. I’ve seen too many vehicles towed in and the accompanying story of the sudden stop or loss of control.
So, we should discuss the triangle of safety. This is steering, stopping and stability. These all play a part in your ability to control your vehicle in a stopping or maneuvering situation. The other triangle is who it affects. It affects the driver, any passengers and anyone else on the road with you.
If your brakes are worn and not operating correctly, you affect everyone on the road around you. If your ball joint breaks, you will come to a sudden stop. If your shocks aren’t operating within certain perimeters, you have less tire-to-road contact. Worn parts don’t’ just affect ride quality but also your ability to avoid accidents.
Wear and tear can be based on miles or the age of your vehicle. Having a certified technician inspect your vehicle’s suspension is a wise choice. You are keeping yourself, your passengers, and potentially other drivers on the road, safer by taking this step.
And always remember, ask questions if you aren’t sure why something needs to be done. It’s important that you feel comfortable about your vehicle’s repairs, and while you may not understand all the vehicle parts and systems, your certified technician does.
Picture going into a dentist office, telling them you have pain in the lower left side of your jaw. You had a friend that had the same symptoms and that person had a cavity. You precede to tell the dentist you would like him to figure out which tooth needs to be filled without x-rays or looking in your mouth. You think you know which tooth it is and tell him that’s the one he should start drilling.
There is a good chance you are going to be disappointed with the outcome of this scenario. This isn’t the recommended oral health care choice. In the automotive repair business, as diagnoses becomes more complicated, we deal with this sometimes. Back in the day most people could diagnose their vehicle or their neighbor could. That isn’t true anymore. There are many more complicated electronic and computer systems that exist in your car.
We work with our customers to educate them as to why diagnosing the problem in many situations is less expensive than just beginning to replace parts hoping you hit on the correct malfunctioning part. The technician feels confident after the diagnoses that he is correctly repairing your vehicle, and you will be happier because the actual issue will be addressed.
Like a dentist who has to purchase his x-ray machine, train a technician to correctly and safely take an x- ray, and then read the x-ray while taking into consideration your symptoms, there can be a lot involved in a car diagnoses. Knowledge, equipment and listening to the customer all need to happen to correctly fix the problem.
If a service writer is explaining that the technician needs to spend some time checking into the problem, it isn’t a way to inflate the cost of your repair. Today’s vehicles are filled with complicated systems. Our goal as an automotive repair and maintenance facility is to keep your vehicle running. And when it isn’t, our goal is to repair it correctly and get it back to you as swiftly as possible.