Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.
Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!
Have you ever wondered about the process of auto repair? When you drop your vehicle off, what happens in ‘the bays’? While not every auto repair shop has the exact same process, I’m guessing that most processes are similar to ours.
Walk through any of the local stores and you will see the signs of back to school are everywhere. Backpacks and lunch boxes for the little ones and extra-long twin sheets for the dorm-bound college student.
It’s summer time in Michigan! Beaches, barbeques and road trips. There are also a lot of car shows. A LOT of car shows.
I've always been amazed by the damage that can happen inside an engine compartment or on the suspension of a vehicle. The technicians always let me know when they have some car part carnage for me to take a picture of before they repair it.
Have you ever gone to another hair salon or stylist to get your hair cut? Not your usual stylist. Maybe you heard about a new stylist, and you weren’t unhappy with the current person keeping your ‘do looking good, but you thought, “Maybe this new person will create this incredible new look?”
ASE Certified is the designation given by the National Institute for Automotive Service Excellence for automotive technicians that have met certain criteria. It matters to us because it means that our technicians have taken the extra testing and met the criteria to reach this goal. The testing requires a certain level of knowledge and a required amount of time spent in the automotive repair field. You also need to retest every five years, which helps ensure your knowledge is current.
We ask our technicians to put in the time and effort required to stay current with their licensing. Education is important to us and our technicians are required to attend numerous classes throughout the year. This translates into a stronger knowledge base, enabling them to repair and maintain vehicles better and more efficiently.
Why does this matter to you? It matters because anyone that is willing to take the additional step of not only being state-certified, which is required in Michigan, but also ASE certified is someone that respects their job and usually wishes to succeed in their chosen field.
You can find out what type of certifications your technician has by checking the wall of the business you bring your vehicle to for repairs. State certification should be displayed somewhere in the facility. If you find out that they have ASE certification, that’s a positive for you.
This is the time of year when our thoughts turn to Springbreak. The migration of northern state residents to the sun and surf of the southern state beaches. The tide rolling in while the sun shines down on us, our toes tucked into the sand.
Before that moment, there is the drive for many people. Bumper to bumper, cars headed south. Your vehicle is packed with snacks, pillows, a video player of some sort, bathing suits and suncreen. The sunscreen is for our pale, hasn't seen the sun in months, northern skin. Forgetting this leads to sunburn, blisters and possibly missing a couple of days in the sun. When I was a teenager, we laid out in the sun covered in baby oil and fried ourselves. After the blisters healed and the red faded, you might, if you weren't me, end up with a tan. We’re so much smarter now and know the value of suncreen and SPF.
While you dream of this trip on a gray, snowy day, make a call to your local repair facility. Schedule an appointment to have your vehicle checked over. Get an oil change, fluids checked, have them check the wear on your tires and have your wiper blades replaced if necessary. Being low on oil or coolant can add a stop on the trip and rob you of sun time. It could also cause you to run out of movies for the kids and start to have to repeat movies. Calling ahead several weeks gives you the opportunity to schedule a time and date that fits into your busy schedule.
Have a great trip and enjoy the sun!
This winter hasn’t been too bad. The roads however, started out bad and winter weather always makes them worse. We’ve been having some customers come in after reporting hitting pot holes. We’ve all done it. Driving down the road and all of the sudden you are trying to avoid a pothole without hitting the cars around us. As your tire rolls into the hole in the road, you calmly begin hoping there is no damage.
Maybe not so calmly, because unfortunately, those holes in the road can cause a lot of damage. According to the annual TRIP study, the average Michigan motorist pays an additional $686.00 annually in repair and fuel dollars due to the bad roads.
Your best bet is obviously to avoid the potholes. If that isn’t possible and you’ve hit one with your car, you need to pull over. Take a look at your tire and look for damage. Is there tread damage or a bulge on the side of the tire? Look at the rim of the tire and see if there is any damage. If you don’t see any damage, then drive your car. Does your steering feel off or is there a pull to one side? If your vehicle feels or drives differently, you should get it checked out.
An automotive shop isn’t going to think you’re being over cautious. We’ve seen far too many vehicles that have had serious damage that made the car unsafe to drive. I believe it is always better to be safe than sorry and it also gives you piece of mind.
Picture going into a dentist office, telling them you have pain in the lower left side of your jaw. You had a friend that had the same symptoms and that person had a cavity. You precede to tell the dentist you would like him to figure out which tooth needs to be filled without x-rays or looking in your mouth. You think you know which tooth it is and tell him that’s the one he should start drilling.
There is a good chance you are going to be disappointed with the outcome of this scenario. This isn’t the recommended oral health care choice. In the automotive repair business, as diagnoses becomes more complicated, we deal with this sometimes. Back in the day most people could diagnose their vehicle or their neighbor could. That isn’t true anymore. There are many more complicated electronic and computer systems that exist in your car.
We work with our customers to educate them as to why diagnosing the problem in many situations is less expensive than just beginning to replace parts hoping you hit on the correct malfunctioning part. The technician feels confident after the diagnoses that he is correctly repairing your vehicle, and you will be happier because the actual issue will be addressed.
Like a dentist who has to purchase his x-ray machine, train a technician to correctly and safely take an x- ray, and then read the x-ray while taking into consideration your symptoms, there can be a lot involved in a car diagnoses. Knowledge, equipment and listening to the customer all need to happen to correctly fix the problem.
If a service writer is explaining that the technician needs to spend some time checking into the problem, it isn’t a way to inflate the cost of your repair. Today’s vehicles are filled with complicated systems. Our goal as an automotive repair and maintenance facility is to keep your vehicle running. And when it isn’t, our goal is to repair it correctly and get it back to you as swiftly as possible.