Hi, I'm Debbie Nol, and I married a car guy. My 14 years of working at Arie Nol Auto Center has been an incredible journey, building amazing relationships with customers and learning so much from our experienced technicians.
Now I'm launching a blog to share what I've learned about cars and some of my most memorable customer stories. Hopefully you will find my blog both helpful and entertaining!
There has been a lot of talk about the automotive technician shortage. If you don’t work in a trade, you may not be aware of how few students currently enter a trade field. The push for a college degree is important but not all high school students need to pursue a degree to achieve their goals. If your son or daughter likes to disassemble items to see how they work, hopefully they'll have the opportunity to use that skill in their job if that's what they enjoy.
I’m fortunate to work with a great bunch of professionals that love what they do. Customers will sometimes ask about the technician that worked on their vehicle. I decided that I would do a Q&A with our technicians so our customers would get to know a little bit about them.
Picture going into a dentist office, telling them you have pain in the lower left side of your jaw. You had a friend that had the same symptoms and that person had a cavity. You precede to tell the dentist you would like him to figure out which tooth needs to be filled without x-rays or looking in your mouth. You think you know which tooth it is and tell him that’s the one he should start drilling.
There is a good chance you are going to be disappointed with the outcome of this scenario. This isn’t the recommended oral health care choice. In the automotive repair business, as diagnoses becomes more complicated, we deal with this sometimes. Back in the day most people could diagnose their vehicle or their neighbor could. That isn’t true anymore. There are many more complicated electronic and computer systems that exist in your car.
We work with our customers to educate them as to why diagnosing the problem in many situations is less expensive than just beginning to replace parts hoping you hit on the correct malfunctioning part. The technician feels confident after the diagnoses that he is correctly repairing your vehicle, and you will be happier because the actual issue will be addressed.
Like a dentist who has to purchase his x-ray machine, train a technician to correctly and safely take an x- ray, and then read the x-ray while taking into consideration your symptoms, there can be a lot involved in a car diagnoses. Knowledge, equipment and listening to the customer all need to happen to correctly fix the problem.
If a service writer is explaining that the technician needs to spend some time checking into the problem, it isn’t a way to inflate the cost of your repair. Today’s vehicles are filled with complicated systems. Our goal as an automotive repair and maintenance facility is to keep your vehicle running. And when it isn’t, our goal is to repair it correctly and get it back to you as swiftly as possible.
We’ve all heard the term ‘grease monkey’. I never thought about it until I married an automotive technician. If I hear it used now, it irritates me. Here’s why.
I know how much education, intelligence and hard work it takes to excel in this field. As with any other career, there are varying degrees of aptitude. Some people are born with the natural ability to comprehend the complex systems that run today's vehicles. Through constant education, they are able to maintain and repair essentially “computers on wheels.” They may have started out learning at their father’s side in the garage. They may have disassembled an engine because they knew through trial and error they'd be able to fix it and have it back on the road. These are the technicians that love the challenge of their job and enjoy the constantly changing technology.
I do not have this capability. I've learned a lot and understand a fair amount of how and why your vehicles run. I can identify many parts and their function. I have never taken anything apart or cared to. I read a lot about the industry, cars, etc. but don't ask me to fix your engine. We’ll both be very sad by the end of the ordeal.
The automobile industry is suffering from a severe lack of qualified technicians. I think because many times people don't see it as a viable career for a student contemplating their future. They should. If your child or someone you know likes to take everything apart or has an interest in cars and how they run, automotive technician should be an option for them. It isn't the low- paying, no skill, dirty job people picture.
Spending a day or two at several different repair facilities as a job shadow is a good idea. Checking out different educational opportunities is key. It's rare that you'll be hired without some type of education in automotive technology.
Love what you do and you'll never work a day in your life!