We are using a new software program in our shop. It has some really interesting capabilities which will make us more efficient and bring added value to our customers. But it's new software, and we have to learn how to use it.
It's not always pretty. The temptation to go back to the old 'known' way of doing things is strong. However, nowadays, there is rapid progression in how we do everything. It's very evident in the automotive industry. We are very dependent on our vehicles because our lives are busy. Therefore, we need our vehicles.
If someone had told me when I was sixteen years old that I would have a small computer in my pocket that acted as a phone, game board, internet connection and a myriad other things, my first question would be, 'What's an internet?' Those portable information centers allow us to be busier and receive more information than any human in history – all without actually 'speaking' to anyone. We can now send you a picture of what is malfunctioning on your vehicle or email you an estimate, and you can respond with what you want to have done, when you'd like to pick up the vehicle, and other bits of information.
The challenge is trying to stay connected to people while using this efficient technology. It's hard to gauge an emotion via text. To prove that, all you have to do is Google 'text fails'. So, while we appreciate technology, knowing it allow us to work efficiently with our customers and give them tools to make auto repair decisions, we're also thankful for the many people we see and interact with daily during their time here.